Maintaining Your Website

July 14, 2015

Written By: John Himics

Web

Once your website is up and live, that’s not the end of the story. Websites must be watched over, updated, and protected. Don’t leave your site out in the cold.

Let us do the heavy lifting!

At First Ascent Design our goal is to be your trusted website maintenance partner. When you work with us, you get a professional staff of developers and designers working to make your life easier, so you can rock it and focus on doing what you do best!

Maintenance Partnerships

We will be your trusted, professional web partner!

  • Web Protect

    $250/mo

  • 6x 30-min Development or support tasks

  • Updates to WP Core, Themes, and Plugins

  • Weekly Backups

  • Rescue

  • General Support by phone and email

  • Web-hosting included

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  • Web Pulse

    $400/mo

  • Unlimited 30-min Development or support tasks

  • Updates to WP Core, Themes, and Plugins

  • Weekly Backups

  • Rescue

  • General Support by phone and email

  • Analytics

  • Security, Uptime, and Broken Link Monitoring

  • Monthly Pulse Report

  • Web-hosting included

Website Maintenance Services

Web Protect

Our base level website maintenance package helps protect your site from unexpected interruptions and mistakes.

Development and Support Tasks

We’ll perform 6x 30-min tasks for you every month. This means a simple email can trigger us to:

  • Post an article you’ve written onto your website
  • Promote your posts to social media
  • Add a new page from an existing template, etc.
  • Minor styling changes, e.g. reformat text, change colors, minor layout changes
  • Change content, text, or images
  • Find stock photos
  • Split test User Interfaces
  • Create custom graphics (e.g. buttons, banners, etc.)
  • Improve page loading speed
  • Plugin installation

Or a myriad of other tasks. Don’t know if something applies? Just submit the task anyway, and we’ll either approve the task or propose alternatives.

Updates

Let us handle updating the site. Most sites require an update at least once a week and major updates can sometimes break the site. Not updating is even worse, leaving your site vulnerable to attack. You don’t have time to keep up!

Our update process is three-step:

  1. Make a backup of the site
  2. Update the site
  3. Check that everything is working as it should 

Weekly Backups

We make weekly backups of your site files and databases that are stored on our First Ascent Design servers. The backup of your website will always be accessible, no matter what happens.

Rescues

What is your site is hacked? What if the new intern accidentally deleted everything? Just reach out to us and we will restore the most recent backup of the site, no questions asked.

General Support

Can’t remember how to upload an image or post a new article? Lost your password? We’re available by phone, email, or live chat to assist you.


Web Pulse

Web Pulse includes everything in Web Protect and provides additional monitoring and metrics for your site. Take the pulse of your website’s performance and understand the metrics and measurements that show improvements.

We’ll monitor your site and provide a monthly report to show you exactly how well it’s performing.

Unlimited Development and Support Tasks

We’ll perform unlimited 30-min tasks for you every month. This means a simple email can trigger us to:

  • Post an article you’ve written onto your website
  • Promote your posts to social media
  • Add a new page from an existing template, etc.
  • Minor styling changes, e.g. reformat text, change colors, minor layout changes
  • Change content, text, or images
  • Find stock photos
  • Split test User Interfaces
  • Create custom graphics (e.g. buttons, banners, etc.)
  • Improve page loading speed
  • Plugin installation

Or a myriad of other tasks. Don’t know if something applies? Just submit the task anyway and we’ll either approve the task or propose alternatives.

Analytics

Analytics programs, like Google Analytics, provide incredible and useful information, but are complicated. Analytics answer questions like:

  • How many people are really coming to your site?
  • Are they from your target region or are they bots from overseas?
  • What pages of the site are they going to?
  • Are they clicking on what you want them to click on?
  • And most importantly, what can I do to make it better?

We’ll set up Analytics to tell you all these things and more. This information will be boiled down to the most pertinent and actionable information and presented in a monthly report.

Other Monitoring

Your site will be monitored for:

  • Security Scanning
    Monitors your site for potential hacks and security threats
  • Uptime monitoring
    We’ll know immediately if your site goes down and get to work on fixing it
  • Broken Links
    Sometimes links change and previously working links break. Broken links lead to error pages and look unprofessional. We’ll check your site periodically for broken links and remove them.

Monthly Pulse Report

We’ll take the pulse of your website and filter all the complex information down the core actionable, important information. Every report is customized to what’s important to you.


What else can we do?

We offer partnerships in other areas too:

  • Search Engine Optimization
    “If you build it they will come,” isn’t true online. You need to position your website to be found online through search engine optimization. Done correctly, SEO can routinely bring in hundreds of low-cost leads.
  • Professional Graphic Design
    Your brand is a critical and valuable marketing tool. Trust the health of your brand to professional designers. From business cards to billboards, banner ads to brochures, we can implement your branded message, without the need for hiring in-house designers.
  • WordPress Development
    The online world is constantly changing and your website should be too. We can help you implement new lead capture techniques, build email marketing templates, install and configure plugins, develop custom features, and truly make your web assets into ever-evolving, ever-efficient tools for your business.

Contact us if you’re interested in freeing up time to build your business through working with us!

Let's get started!

Tell us about your project or just say hi! We will get back to you within a few days to discuss how we can help you.

Shoot us an email at [email protected]