By now, every content creator and digital marketer should know that websites need to be accessible. But what about social media? The answer: absolutely. Your social media accounts can and should be accessible. From inclusion and legal purposes to hashtag etiquette, we’re here to tell you why and how.


Hand holding phone surrounded by blue circle.

According to the U.S. Department of Health and Human Services, 6.4 million people have a visual disability, 10.5 million have a hearing disability, 20.9 people have a disability that impedes their ability to walk, and 14.8 million people have an intellectual disability. These numbers are from the U.S. alone, so you can imagine what the numbers might look like globally. That’s a massive chunk of the population that you would be leaving out for potential business interactions if you don’t follow accessibility standards. Social media is a great way for people with disabilities to connect and engage with others.

Section 508 of the Rehabilitation Act requires that electronic communications and information technologies be accessible for people with disabilities. While social media accessibility is not explicitly stated in this act or in WCAG set by the World Wide Web Consortium, it would still be extremely valuable to follow social media accessibility practices. Over 2,000 website accessibility lawsuits were filed in 2018. Domino’s, Fox News, Burger King, Nike, Blue Apron, CVS, and Harvard have all been taken to court because of poor accessibility on their websites. It’s poor press for them and has the potential for huge settlements.

And as more people use social media every day, it is not impossible to think that these platforms will be included in accessibility standards in the future. Instagram’s Checkout feature, which allows you to shop without ever leaving the app, could open the door to accessibility requirements because of its eCommerce nature. 

Social media platforms are making great strides to include settings for accessibility. But if you’re not sure on how to do this, don’t worry. We’ve got you covered.


Facebook like button and a heart with a mouse cursor over it all surrounded by a blue circle.

Before we get into the specifics of each platform, there are a few things you can do that apply to each one.

Use a URL shortener to minimize the number of characters in the hyperlink

A shorter URL means less characters for a screen reader. When a screen reader reaches a link, it will read every single letter, number, and character out because it won’t recognize it as a word. This will happen to linked text on a webpage as well. A long URL with many characters can get to be annoying in this way. Using a URL shortener creates convenience and takes up less time for people who may be using a screen reader.

A longer URL is also harder to remember, especially if it’s made up of various letters and numbers.

Capitalize the first letter of each word in a hashtag

Screen readers interpret capital letters differently than all lowercase ones. Because there are no spaces in between the words, the screen reader will most likely read the hashtag as one long word. By capitalizing the first letter in each word, it is a lot more likely that it will be read how you intended it to be.

Visually, it is also easier to read. It will be much easier to interpret for people with dyslexia or intellectual disability as well as those who do not.

Take a look at this example: #muchhardertoread and #MuchEasierToRead

Use acronyms sparingly

Instagram and Twitter both have character limits but this doesn’t mean you should fill your captions up with acronyms. Including acronyms without context or without writing it out beforehand is not good practice. No, you don’t have to explain what LOL means but you should definitely explain any technical acronyms within your content.

When you include a hyperlink, indicate whether it leads to [AUDIO], [PIC], or [VIDEO]

When writing with accessibility in mind, shy away from using LINK: or [LINK]. The screen reader will be able to detect a link, if you include one. Indicating what the link is going to is a lot more meaningful.

Add open captions on videos

Closed and open captions are not the same. The difference is the opportunity to turn off closed captions. Open captions are always visible and usually aren’t formatted as white text over a black block like their closed counterparts are.

Videos become more accessible to people with disabilities when they have open captions but can be useful to any user. Whether you are trying not to disturb someone or trying to watch a video in a loud area, chances are, you’ve probably watched a video without sound. On Facebook alone, it is reported that 85% of videos are watched without sound.

If you’re using open captions (and we recommend you do), don’t forget about contrast. Pick a font and color that doesn’t get lost within the video.

Now let’s get into some platform-specific actions you can do.


Alternative text or alt-text allows you to write image descriptions for photos that you include in your posts. Within Twitter, you can add alt-text but have to turn it on first.

Here is how to: 

  • tap the profile icon, then Settings and privacy
  • Under General, choose Accessibility
  • Next to Compose image descriptions, turn the slider on

Two iPhones, both with Twitter open. One is a draft to a Tweet and the other is the alt text describing the image.


When you add an image to your draft, the option to Add description will be available. Image descriptions have a 420 character limit and can’t be added to GIFs or videos.


Facebook uses object recognition to add its own alt text to images. It can detect things like cars, trees, water, and people. It can also detect whether an image is a meme or not! While this is a really cool feature, we recommend replacing the automatic text with something more descriptive. 

Here is how to:

  • Tap on a photo that’s already posted, then the ellipses () in the top right
  • Choose Edit Alt Text, then Override generated alt text
  • Write the image description in the box, then Save

Screen shots of an iPhone showing the steps on how to replace alt text to an image.

These are the instructions for Mobile (iOS), Android and desktop instructions are a little different.

Adding captions to videos

You have two options for adding captions to videos on Facebook. You can add in a subtitle file yourself or upload to YouTube first and link the video in your post.

  • You can add a SubRip Subtitle (SRT) file, which is a video captioning file format.
  • However, if you don’t have experience with an SRT file, the YouTube route may be the way to go.


Like Facebook, Instagram uses object recognition to add automatically generated image descriptions. As before, we recommend going in and writing your own personal, more detailed description.

Here is how to:

  • Once you’ve written a caption for your post, choose Advanced Settings at the bottom of the screen
  • Next, select Write Alt Text and write your description in the box
  • Afterward, choose Done (iOS) or Save (Android)

Screenshots of Instagram setting on how to replace alt text of an image.

Note: You cannot add alt text to videos on Instagram


Snapchat does not have many accessibility settings. So to make sure you’re doing the most to be inclusive, Add open captions to videos like we talked about before.


You might not think of LinkedIn as a social media platform but if you’re posting images or videos on your profile, you have the opportunity to increase accessibility.

Here’s how to:

  • Upload an image, select Add alt text from the Edit your photo screen
  • Enter the description in the box, click Save, then select Next

Note: Image descriptions have a 120 character limit on LinkedIn. 

Let’s Recap:

Social media platforms are an excellent way to provide information and share content. If your business using social media, your posts should be accessible. 

  • Use a URL shortener to minimize the number of characters in the hyperlink
  • Capitalize the first letter of each word in a hashtag
  • Use acronyms sparingly
  • Indicate whether it leads to [AUDIO], [PIC], or [VIDEO]
  • Add open captions on videos
  • Add alternate text to images whenever possible